FAQ

Can I have a different length of neck cord or chain? 
Yes. Please either add an a note while on the CART page (below the list of products on the left side) or send an email before or at the time of your order. 

Do you do custom images?
I wish I could! I get a lot of requests for custom images. However, it is a challenge to create an image that will look good and be recognizable when small enough to fit on one of my pendants or glass pieces. There is a lot of trial and error and only a few of them make it onto the finished pieces. I will consider custom requests for orders of 12 or more necklaces (retail) or 24 or more (wholesale) depending on the image required or provided. 

Do you take requests?
Yes! Many of my best pieces would not exist if it were not for customer requests. I really appreciate it when people take the time to send them to me. 

Do you do custom colours?
Yes, when possible. Either I will have other colours already available, or I can add them into my next batches. Please make your request in advance as it can take 1-4 weeks depending on my schedule.

When can I expect my order?
The items on this web shop are ready-to-ship. Orders are usually mailed within 1-2 business days of receiving payment. Please check the top left of the page where I list the current processing times.
I use the postal service for the low price and ease of use. Shipping times are 3-9 business days depending on your distance from Montreal, Canada. If you wish to upgrade to express shipping, please contact me for a quote.

Currency
The products are displayed in your local currency. US customers are charged in USD, Canadian customers are charged in CAD, and International customers are charged in USD.